General Conditions of Use
In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27
of April 2016 and Law 34/2002, of July 11, on Services of the Information and Commerce Society
electronic, we inform you that the ownership of the domain of our virtual store www.hugobonsai.com is
owned by the company GRUPO EMPRESARIAL MASERGON SL, hereinafter "HUGO BONSAI" with
registered office at C / Olivos, 43 (28971. Griñón) de Madrid., NIF nº B88299243, and registered in the Registry
Mercantil de Madrid, Volume 38824, Folio 36, Page M 690146, Inscription 1.
Responsible for Treatment:
GRUPO EMPRESARIAL MASERGON SL (hereinafter, "HUGO BONSAI")
C / Olivos, 43 (28971. Griñón) in Madrid
699 84 24 14
The price of the products offered on the Website is reflected in euros (€) and has VAT
The price of the product is current at the time of confirming the purchase and proceeding to payment. Prices
reflected on the Website are subject to review and modification by HUGO BONSAI. In no
If the review and modification of prices will generate rights to those who have contracted services
In the event that HUGO BONSAI makes offers, the client may take advantage of said offer during the
The time established for this, and it is not possible for past offers to guarantee future offers.
2. Obligations of the parties.
The client guarantees the veracity and accuracy of the data provided when filling in the forms of
contracting, and must avoid causing harm to HUGO BONSAI as a result of the falseness or inaccuracy of the
data it provides.
The customer must pay the price of the products purchased, without the presentation of a claim.
exempts from this obligation.
Failure to comply with any of these conditions may lead to the withdrawal or cancellation of the
Services by HUGO BONSAI without prior notice to the Client and without giving him the right to
The offers will be valid for the duration specified on the Website.
HUGO BONSAI cannot be held responsible for interruptions, delays, errors and other inconveniences
that have their origin in causes beyond their control or that of their IT providers, among which
The problems derived from the connection software, computer system, modem, electrical fluid, or
HUGO BONSAI undertakes to inform the User of the existence of these Conditions
General Contracts, as well as the characteristics of the products purchased, such as the price
and applicable taxes.
Orders can only be made to purchase goods without the intention of reselling. Any resale or distribution of the products purchased through the website is strictly prohibited.
HUGO BONSAI undertakes to confirm to the customer via email the effective completion of the purchase. Likewise, the client will be notified when the product leaves the warehouse and is shipped.
Failure to comply with any of these conditions may lead to the withdrawal or cancellation of the Services by HUGO BONSAI without the need for prior notice to the Client and without giving him the right to any compensation.
3. Purchase process. Purchase process.
The purchase will be made using the HUGO BONSAI Website, whose link is: whose link is: www.hugobonsai.com
By accessing this link, the client will have at his disposal the products, as well as a brief description of these, offered by HUGO BONSAI on its Website. The User may incorporate into his virtual shopping cart those products he wishes, being able to review the contents of his cart at any time before deciding to proceed with payment.
4 Payment Methods.
The User may make the payment in the following ways:
Credit or debit card.
In the Peninsula:
- The delivery time will be 24/48 hours from the processing of the order.
- Shipping (24/48 hours) is free from fifty euros (€ 50).
- Shipping costs are set at six euros (€ 6).
In the Balearic Islands:
- Shipping Shipping (24 / 48h) (24 / 48h) is free from eighty euros (€ 80)
- In orders of less than € 80 the shipping costs are set at € 9.
6. Availability of products. Availability of products.
All product orders will be processed once payment is made. If there are difficulties in the supply of products or if there is not enough to supply products or if there are no items in stock, we reserve the right to provide you with items in stock, we reserve the right to provide you with information about other products. In that case, we will refund any amount that may have information about other products. In that case, we will refund any amount you may have paid.
We offer you guarantees on the products that we sell through this website, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of the same that manifests itself within a period of two years from the date of product delivery.
It is understood that the products are in accordance with the contract provided that:
- They conform to the description made by us.
- They have the qualities that we have presented on the web.
- Are suitable for the uses to which products of the same type are ordinarily used.
However, if the product is lost, dropped or broken, the warranty will not apply.
8. Returns and cancellations. Returns and cancellations.
By virtue of the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the consolidated text of the General Law for the Defense of Consumers and Users and other laws In Defense of Consumers and Users and other complementary laws, the client has the right to withdraw from the purchase contract within a complementary period, the customer has the right to withdraw from the purchase contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire after 14 calendar days, counting from the moment the product is counted from the moment the product is collected by the client or by a third party designated by the client, collected by the client or by a third party designated by him.
To exercise the right of withdrawal, the client must fill in the withdrawal form [DOCUMENTO DE DESISTIMIMI] [DOCUMENTO DE DESISTIMIMIENTO], indicating name and surname, order details, invoice and reason for the return, if applicable, and sending it to the email address: email@example.com. Returns will not be accepted without prior communication, nor will returns be accepted for postage due as a general rule.
HUGO BONSAI will bear the return costs in the event of an error in the shipment or a manufacturing defect of the products that are within the guarantee. In the case of no manufacturing defect or shipping error, the customer will be responsible for the shipping costs to change or return their order.
The return would be made to the postal address of HUGO BONSAI.
If after receiving the order, the customer is not satisfied with it and wants another, he can request another product and we will take care of its collection, at a cost of nine euros (€ 9). In this case, the product must be in perfect condition and have not been used.
Products that are made to order cannot be returned.
To make a return of a product purchased in our store, our store, you just have to contact us by email at the address firstname.lastname@example.org, indicating the reason for the return.
We will contact you as soon as possible to analyze the return.
The refund of amounts will be made by bank transfer to the account indicated by the client or in the same form of payment that the client made within thirty (30) business days.
9. Legal jurisdiction.
These General Conditions of Sale will be governed by Spanish legislation. Any controversy will be resolved before the courts of the domicile of HUGO BONSAI will be resolved before the courts of the domicile of HUGO BONSAI.
In the event that any stipulation of these General Conditions of Sale will result
unenforceable or void under applicable law or as a result of a court decision or
administrative, said unenforceability or nullity will not make these Conditions of Sale result
unenforceable or void as a whole. In such cases, HUGO BONSAI will proceed to modify or replace
of said stipulation by another that is valid and enforceable and that, as far as possible, achieves the objective
and claim reflected in the original stipulation.